Location: In Studio 5 days a week
Reports to: Store Manager
Employment Type: Full-time
House Nine Design is looking for a proactive and detail-oriented E-commerce Store Assistant to support the day-to-day running of our online store. This is a full-time, in-house role working closely with the Store Manager to ensure a seamless customer experience, accurate product listings, and smooth order fulfilment.
The ideal candidate will have a strong interest in interiors, design, and online retail, with excellent organisational skills and a customer-first mindset.
Key Responsibilities:
Customer Service
- Respond promptly and professionally to customer enquiries via email and other channels
- Provide knowledgeable support regarding products, availability, delivery, and aftercare
- Review and respond to Trade account enquiries
- Maintain a high level of customer satisfaction and brand representation
Order Processing & Fulfilment
- Process online orders accurately and efficiently
- Pick, pack and dispatch orders of in-stock items
- Place orders with suppliers and raise POs
- Work with our delivery partners to coordinate the delivery of made-to-order furniture
- Handle returns and exchanges in line with company policy
- Monitor order issues and escalate where necessary
Stock & Admin Support
- Assist with stock control and inventory updates
- Manage the sample inventory, maintaining good availability
- Liaise with the Store Manager on stock discrepancies and reordering needs
- Receive incoming deliveries of stock
- Support with keeping the stock room organised and functional
- Support general e-commerce administration
E-commerce & Website Support
- Assist with the daily running of the House Nine Design online store
- Maintain accurate product listings, including descriptions, pricing, imagery, and stock levels
- Ensure all product information is accurate, consistent, and aligned with brand standards
- Support with seasonal updates, new launches, and promotional activity on the website
Brand & Team Support
- Work closely with the Store Manager to support overall store performance
- Uphold House Nine Design’s brand values, tone of voice, and visual standards
- Assist with ad-hoc tasks and projects related to the growth of the online store
Skills and experience:
Essential
- Experience in customer service, online retail, or in a similar role
- Strong attention to detail and good organisational skills
- Confident written communication skills
- A genuine interest in interiors, design, or lifestyle retail
- Ability to multitask and work to deadlines
Desirable
- Comfortable working with e-commerce platforms (e.g. Shopify or similar)
- Experience with product photography coordination or basic image handling
- Experience in a premium or design-led retail brand
Personal Attributes:
- Reliable, proactive, and self-motivated
- Customer-focused with a calm, problem-solving approach
- Team player who enjoys supporting others
- Eager to learn and grow within a creative business
